Question 1

How do I order?

Accepted Answer

You can place an order through our website by selecting the product you want, adding them to your cart, and proceeding to checkout. You can also purchase via telephone or you can visit our DoughGirl store located in the MetroCentre, Gateshead.

Question 2

How long does delivery take?

Accepted Answer

We ship on a priority 24-48 hour service to ensure your freshly baked items are delivered as quickly as possible! If you have been able to select a preferred delivery date please note that this is not a guarantee.

Question 3

Which courier do you use?

Accepted Answer

We use a mix of couriers including DPD & Royal Mail. The courier we use for your order will depend on a variety of things such as weight and the size of the order.

Question 4

Is there a minimum order requirement for delivery?

Accepted Answer

There is no minimum order requirement, however, free shipping starts when you spend £20 or more, please note free shipping is unavailable to some locations including Northern Ireland.

Question 5

Can I include a gift note?

Accepted Answer

If you would like to leave a gift note in your order, please type your message into the “Order Note” field in the basket and our team will include this for you.

Question 6

Are your products vegetarian and vegan suitable?

Accepted Answer

All of our products are vegetarian suitable. None of our products are suitable for a vegan diet.

Question 7

Do you have gluten free options?

Accepted Answer

Unfortunately we do not currently have a separate gluten free area in our bakery, therefore, cannot offer this option. However, as we expand we may look to build a separate gluten free production zone.

Question 8

Are your cookies made fresh?

Accepted Answer

Yes! Every batch is freshly baked using high-quality ingredients to ensure the best flavour and texture.

Question 9

Can the cookies be frozen?

Accepted Answer

Yes, our products can be frozen for up to 3 months. Find out more in our blog about how to freeze cookies.

Question 10

How do I store the cookies or cookie pies?

Accepted Answer

We advise either storing the products in an air tight container, wrapping them in cling film, or keeping them in the bag/packaging they arrived in. They do not need to be kept in a fridge but somewhere dry and cool. You can freeze them too.

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