Refund policy

As our products are perishable we do not accept returns except for below issues:

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on perishable items, sale items or gift cards.

To start a return, you can contact us at customerservices@doughgirl.co.uk. Please note that returns will need to be sent to the following address: DoughGirl, Unit 1 A52 Business Park, Croft, Lincolnshire, PE24 4AW 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservices@doughgirl.co.uk.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservices@doughgirl.co.uk.

Reviewing supporting photographs

To help us assess complaints and refund requests fairly, we may review photographs and other supporting evidence using image-analysis tools, including checks for possible digital or AI alteration.

Any concerns identified will be reviewed by a member of our team. We will not refuse a refund solely on the basis of an automated image-checking result. Where necessary, we may request additional information or arrange a return for inspection, providing a prepaid returns label.

This process does not affect your statutory rights.